>Related Links:
	•IDC Bulletin: "NLP: Find What I Mean, Not What I Say" by Susan Feldman •Diagram: Customer Content Management •Article: "A Closer Look" by Dan Sullivan

Email has emerged as a critical customer touch point; but companies often find replying to customer email quickly and accurately difficult.

Jupiter Media Metrix research showed recently that over a third of 25 well-known companies took three days or longer to respond to email, if they responded at all. When companies do respond, the information returned is often irrelevant and useless to the customer.

The result is an unhappy customer who escalates to an expensive phone call or worse, stops using the company's products and services.

B-Message uses <!metaMarker>™ smart message management technology--a combination of proprietary natural language processing (NLP) and machine learning (ML) techniques to extract meaningful information from customer emails and speech-to-text messages. Using B-Message you can

• Enhance customer satisfaction
• Return relevant answers quickly that solve problems
• Extract marketing knowledge
• Monitor shipping, product complaints, orders
• Control costs

Learn more:
•IDC Bulletin: "NLP: Find What I Mean, Not What I Say" by Susan Feldman
•Diagram: Customer Content Management
•Article: "A Closer Look" by Dan Sullivan

Want to see how it would work on the specific messages you need to read? Contact us for an interactive demonstration and learn how you can use B-Message to manage your email policy. Contact us at...

Phone 1-858-792-7754
Email info@languistics.com