IDC Bulletin - May 2002
NLP: Find What I Mean, Not What I Say
"The amount of text that today's knowledge workers must read, digest, and interact with is growing at an alarming pace. Businesses are discovering that the welter of customer communications with which they grapple daily does not permit them to analyze and understand their business relationships - what they are doing right and what they are doing wrong.
How can natural language processing (NLP) and linguistic technologies solve these problems?"
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