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Email has emerged as a critical customer touch point; but replying to customer email quickly and accurately is not easy.
Our innovative <!metaMarker>™ smart contact message management technology uses a combination of proprietary natural language processing (NLP) and machine learning (ML) techniques to extract meaningful information from customer emails and presents that information in the form of "metadata tags" that can be used to radically improve the performance of your software solution(s).
Email, instant messaging and the Internet are now mission critical business tools for the enterprise. Companies are concerned that employee email, instant messaging and Web surfing will make them liable for illegal activities causing severe damage to the company.
The overwhelming volume of electronic message intercepts works against the various intelligence and law enforcement agencies often preventing them from finding early warning signs of problems. An accurate system for monitoring messages and filtering out critical information is needed to improve performance and national security.
Email and Short Message Services are the "killer apps" for the wireless message market. In order to ensure widespread adoption of mobile data and carrier revenues it is essential to solve the problems related to the limitations of mobile devices-limited screens, memory and input capacity.
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Contact Center Message Management - B-Message